FAQs

Frequently Asked Questions

Answer questions in as much detail as possible for customers.

Willmita

1. How long does it usually take to assemble this chair?

There is a detailed assembly paper inside the package, which usually takes 15 to 20 minutes to complete

2.Can I lie down on the chair？

No, but the chair has a rocking function and can be adjusted from 90-120 degrees

3.My weight is about 300 pounds. Can this chair hold it?

All chairs are designed to carry weight up to 400 pounds, which is no problem for people weighing 300 pounds

4. What is the height adjustment of the chair

The lowest height of the chair seat is 19.6 inches, and the highest height is 22.8 inches for reference, suitable for people between 1.7 - 1.9 meters.

5.Do the wheels of this chair slide smoothly?

Very flexible, the wheel adopts steel structure design, but also very strong, the surface of the wheel is made of pu material, very soft, will not scratch the floor.

6.What is the leather of the chair and how long will it last?

The surface of the chair is made of high-grade pu leather, which is very firm and can be used normally for at least 10 years without damage

7.What is the warranty policy on the chair？

We offer a 12-month warranty on spare parts, during which you can replace spare parts free of charge if needed.

8.How to contact us

Our contact email is willmita-service@outlook.com

Contact number: +1 6092013922

Feel free to contact us if you have any questions

9.Can I return the chair if I am not satisfied with it？

Yes, we offer 30 days free return service, and the shipping cost is also covered by us.