FAQs – WILLMITA STORE

Frequently Asked Questions

Answer questions in as much detail as possible for customers.

Order&Payment

1.How many payment methods are available?

You can use a credit card like VIsa, Mastercard or American Express.and quick payment such as PayPal, Google Pay or Apple Pay.and also can use Klarna by instalments.

3.How about the tax?

All applicable taxes will be covered by us. There are no hidden fees.

3.How to contact us？

Our contact email is service@willmita.com

Feel free to contact us if you have any questions

Shipping&Return

1.Can I return the chair if I am not satisfied with it？

Yes, we offer 30 days return or exchange service,

2..How long does it take to deliver after purchase?

It mostly takes 3-5 business days for arrival.

3.Does it free delivery?

Yes, it is.

4.Which express to use for delivery?

FedEx

Assembly&Warranty

1. How long does it usually take to assemble this chair?

There is a detailed assembly paper inside the package, which usually takes 15 to 20 minutes to complete

2.What is the warranty policy on the chair？

We offer a 12-month warranty on spare parts, during which you can replace spare parts free of charge if needed.

3.Does the chair come with all the tools needed to assemble it?

Yes, it comes with all the screws you need as well as T-shaped tools to make your installation easier.

Products&Functions

1.Is it environmentally friendly?

No chemical taste, environmentally friendly materials

2..My weight is about 300 pounds. Can this chair hold it?

All chairs are designed to carry weight up to 400 pounds, which is no problem for people weighing 300 pounds

3..Can I lie down on the chair？

No, but the chair has a rocking function and can be adjusted from 90-120 degrees

4. What is the height adjustment of the chair

The lowest height of the chair seat is 19.6 inches, and the highest height is 22.8 inches for reference,

5.What is the leather of the chair and how long will it last?

The surface of the chair is made of high-grade pu leather, which is very firm and can be used normally for at least 10 years without damage

6.Do the wheels of this chair slide smoothly?

Very flexible, the wheel adopts steel structure design, but also very strong, the surface of the wheel is made of pu material, very soft, will not scratch the floor.

7.Is the durability of the chair strong?

Yes, durable and not easily worn or scratched, with a long service life.

8.Does this chair sway back and forth?

Yes, It does tilt backwards with the ability to lock it into a fully upright position or keep it unlocked for backwards tilt. tilt range：0-30 degree.

9..Does the chair prevent sinking down over time?

Don't worry, we use the Class S4-gas cylinder, SGS verified.Max weight capacity: 400lbs.

10.ls chair suitable for extended daily use?

Yes, this office chair is ergonomically designed so that you won't get tired even if you work long hours on it.